Terms & Conditions

These Terms and Conditions apply to treatments, consultations, treatment packages and other services provided by Essência Skin by Fernanda, as well as use of the Essência Skin website.

By booking an appointment, purchasing a treatment package or using our services, you agree to these Terms and Conditions.

1. Appointments and Bookings

All appointments must be booked in advance and are subject to availability and treatment suitability.

A booking is confirmed once any required deposit or payment has been received and a booking confirmation has been issued.

Treatment prices and treatment durations are as stated on the website. Prices may change from time to time, but the price confirmed when you book will apply to that appointment unless the service is subsequently changed. The time allocated within the online booking system may include additional time for consultation, preparation or other elements of the appointment and may therefore differ from the treatment duration shown on the website.

2. Consultations, Forms and Treatment Suitability

Clients are required to provide complete and accurate information about their skin, medical history, medications, allergies, pregnancy, previous reactions and anything else that may affect treatment suitability.

All required consultation and consent forms should be completed online at least 48 hours before your appointment, allowing sufficient time for them to be reviewed.

For advanced treatments, including microneedling, PRX skin biorevitalisation and chemical peels, the required forms must be completed and reviewed before treatment can take place. If the necessary information has not been received in sufficient time, the appointment may need to be rescheduled.

Some treatments may also require a patch or sensitivity test at least 48 hours in advance.

Essência Skin reserves the right to adapt, postpone or decline a treatment if it is not considered suitable or safe to proceed.

Skin consultations and treatments do not replace medical diagnosis or advice from an appropriately qualified healthcare professional.

3. Deposits and Payments

A 50% booking deposit is required to secure treatment appointments unless otherwise stated at the time of booking. The remaining balance is payable at the end of your appointment.

The Skin Consultation for Advanced Aesthetic Treatments is payable in full at the time of booking. The consultation fee may be redeemed against any Essência Skin treatment booked within 8 weeks of the consultation date. The consultation credit has no cash value and cannot be exchanged for cash.

4. Cancellations, Rescheduling and Late Arrivals

A minimum of 48 hours' notice is required to cancel or reschedule an appointment.

Cancellations or changes made with less than 48 hours' notice will result in the loss of the booking deposit, equivalent to 50% of the treatment cost. Missed appointments will also result in the loss of the booking deposit.

Late arrival may reduce your treatment time to avoid delaying the next client. If there is insufficient time to carry out the treatment safely, the appointment will be treated as a late cancellation and the booking deposit will be retained.

If Essência Skin needs to cancel your appointment, your deposit will be refunded or transferred to a new appointment.

5. Treatment Packages and Courses

Essência Skin may offer treatment packages or courses of three, four or five treatments. Treatment packages are payable in full at the time of purchase and may include a discount compared with booking the treatments individually.

Unless otherwise stated at the time of purchase:

• Treatment packages are valid for 7 months from the date of purchase.
• All treatments included in the package must be used before the expiry date.
• Appointments are subject to availability, so clients are encouraged to book their treatments sufficiently in advance.
• Packages are for the named client and cannot be transferred to another person unless otherwise agreed.

Appointments booked as part of a prepaid treatment package are subject to the following 48-hour cancellation policy:

• Cancellations or changes made with less than 48 hours' notice, or missed appointments, will result in one treatment being deducted from the package.
• Cancellations or changes made with at least 48 hours' notice may be rescheduled without affecting the remaining treatments in the package.
• If Essência Skin needs to cancel or reschedule your appointment, no treatment will be deducted from your package.

If a change in your health or treatment suitability prevents you from completing a course, please contact Essência Skin so that your circumstances can be considered.

Where a package has been partially used and a refund is agreed, treatments already received will be charged at the standard individual treatment price applicable when the package was purchased, with any remaining balance calculated accordingly.

6. Treatment Results and Aftercare

Individual responses to skin treatments vary and specific results cannot be guaranteed.

Factors such as your skin condition, lifestyle, health, hormones, home skincare, sun exposure and adherence to aftercare may influence treatment outcomes.

Clients are responsible for following the pre-treatment and aftercare advice provided.

If you experience an unexpected reaction or have concerns following a treatment, please contact Essência Skin as soon as possible.

7. Refunds

Treatments that have already been completed are not normally refundable simply because a client changes their mind or does not achieve the particular result they had hoped for, as individual treatment outcomes can vary.

Refunds relating to cancelled appointments will be handled in accordance with the cancellation policy above. Refunds relating to treatment packages will be handled in accordance with the package terms above.

8. Personal Information and Privacy

Essência Skin collects and uses personal information where necessary to manage appointments and provide treatments safely. This may include contact details, treatment records, relevant health information and photographs, as set out in the relevant consultation and consent forms.

Further information about how your personal information is collected, used and stored can be found in the Essência Skin Privacy Policy.

9. Website Content and Third-Party Services

Unless otherwise stated, the text, branding, photographs, graphics and other original content on the Essência Skin website are owned by or licensed to Essência Skin and must not be reproduced or used commercially without permission.

The website may contain links to third-party websites or use third-party services for functions such as online booking and payment processing. These providers may have their own terms and privacy policies.

Information provided on the Essência Skin website is for general information only and should not be regarded as medical advice.

10. Changes to These Terms

Essência Skin may update these Terms and Conditions from time to time to reflect changes to services, business practices or legal requirements.

The latest version will be available on the website together with the date it was last updated.

11. Complaints and Contact

If you are unhappy with any aspect of your treatment or experience, please let Essência Skin know as soon as possible so that your concerns can be addressed.

For any questions about these Terms and Conditions, or to raise a concern, you can reach Essência Skin by Fernanda at:

Email: fernanda@essenciaskin.co.uk
Telephone: 07868 959293

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.